At The Loch Lomond and The Trossachs Countryside Trust we are committed to safeguarding and preserving the privacy of our visitors.
We do update this Policy from time to time so please do review this Policy regularly.
Information We Collect
In running and maintaining our website we may collect and process the following data about you:
- Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
- Information provided voluntarily by you. For example, when you register for information or make a purchase.
- Information that you provide when you communicate with us by any means.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
- To provide information to you that you request from us relating to our products or services.
- To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
- To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.
Storing Your Personal Data
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.
Disclosing Your Information
- In the event that we sell any or all of our business to the buyer.
- Where we are legally required by law to disclose your personal information.
- To further fraud protection and reduce the risk of fraud.
Third Party Links
Access to Information
Subject Access Requests (Requests for copies of your personal data that we hold)
The right to request (in writing) a copy of your personal data held by us, given to you in a permanent form. You are entitled to be given if requested:
◾A description of the personal data being processed
◾A description of the purposes for which it is being processed
◾A description of any likely recipients
◾Any information on the source of this data
◾Where any automated decisions have been taken, the ‘logic’ behind these decisions
◾You have the right, by notice, to prevent any automated decisions.
◾You have the right to request in writing to cease, or not begin, processing of your personal data, for the purpose of direct marketing.
◾You have a right to request to cease processing personal data if you believe it would cause you ‘damage’ or ‘distress’.
Rectification, Blocking, Erasure & Destruction
◾By order of a court, you have the right to have any inaccurate personal data or expression of opinion which appears to be based on that inaccurate data, to be rectified, erased, blocked or destroyed.
Complaints to the Commissioner
◾You have the right to ask the Information Commissioner to carry out an ‘assessment’ of the processing of your personal data if you believe it directly affects you (causes ‘damage’ or ‘distress’) to determine whether the processing is undertaken in accordance with the law.
ICO Scotland contact details:
The Information Commissioner’s Office – Scotland
45 Melville Street
Edinburgh EH3 7HL
Telephone: 0303 123 1115
How do I make a Subject Access Request?
◾supply information to prove who you are (to eliminate risk of unauthorised disclosure)
◾supply appropriate information to help us to locate the information you require.
◾Your request should include details and provide evidence of who you are (e.g. driving licence, passport, birth certificate, utility bills). You should also provide as much detail as possible regarding the information you wish to access (e.g. where and by whom information is believed to be held, specific details of information required).
This list is not exhaustive and other forms of identification may be acceptable. At least one form of identification should contain the same signature that is on your application form or letter and one must include a photograph. Please note that the Park Authority will not be able to comply with any requests received unless satisfactory proof of identification is provided.
You are not required to state WHY you wish to access the information: the details we require are merely those that will aid the efficient location and retrieval of information.
Once we receive a Subject Access Request, you will receive all the information that has been located and can be released within one calendar month and an explanation for any information that cannot be provided at that time.
Upon receipt of a request, we must provide:
◾information on whether or not the personal data are processed
◾a description of the data, purposes and recipients
◾a copy of the data
◾an explanation of any codes/jargon contained within the data.
We must respond to Subject Access Requests within one calendar month.
Telephone: 01389 722648
Loch Lomond & The Trossachs
Balloch, G83 8EG